Privacy Policy

BOVEngine.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at bovengine.ai (the "Service").

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your email address and password.
• Profile Information: Name, company name, phone number, and professional details you choose to provide.
• Payment Information: When you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your full credit card number.
• Project Data: Property information, comparable data, images, and other content you upload or enter into the Service.
• Communications: Information you provide when contacting us for support.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service, and other interaction data.
• Device Information: Browser type, operating system, device type, and IP address.
• Cookies: We use cookies and similar technologies to maintain sessions and improve your experience.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

3. AI-Powered Features

Our Service uses artificial intelligence to extract data from documents and assist with report generation. When you use these features:

• Document content may be processed by third-party AI providers (OpenAI) to extract information
• We do not use your data to train AI models
• Extracted data is stored in your account and subject to this Privacy Policy

4. Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate the Service, including:
  • Supabase (database and authentication)
  • Stripe (payment processing)
  • OpenAI (AI-powered features)
  • Vercel (hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (HTTPS) and at rest. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Export your data in a portable format
• Opt out of certain data processing activities

To exercise these rights, please contact us at support@bovengine.ai.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: